Shipping & Returns

  • Prologue ships internationally.

    Hong Kong & China
    Orders will be shipped via SF Express's Cash on Delivery (COD) service.

    Rest of Asia
    Orders will be charged a flat rate and shipped via SpeedPost/EMS.
    • HK$150 for packages less than 2kg in weight
    • HK$300 for packages over 2kg in weight

    ‎Rest of the World
    Orders will be charged a flat rate and shipped via SpeedPost/EMS.
    • HK$300 for packages less than 2kg in weight
    • HK$600 for packages over 2kg in weight
  • How do I exchange/return items ordered from the web store?

    If you are not 100% satisfied with your full-priced online purchase, you have 14 days from the date you received your order to exchange or return. Selected discounted items will be considered for exchanges or returns on a case by case basis.

    Please contact us first for your return authorisation before sending your purchase back.

    All items returned must be unused, include all original packaging and have all labels/tags/accessories attached. Returned items must also be in its original condition, free from any alterations, stains, damage or any condition that would prevent it from being sold.

    Prologue will do a final assessment upon taking delivery of the return to determine the condition of the merchandise. We will contact you to advise if your item(s) are eligible for a return/exchange. Returns that are not eligible will be sent back to the customer.

    Customers are responsible for all shipping charges, documentation and custom fees, including taxes, brokerage fees and any other fees related to the return, as well as the safety of the items until Prologue has taken delivery.